POLICIES & PROCEDURES*
Paper statement available upon request monthly surcharge of $1.99
Establish or Discontinue Service
Customers can submit notice by mail or email to customer service or billing. Email to billing@mybridgenet.com. Email billing is processed on the last Thursday of the month and the will be due on the 15th of the following month.
Please Note: For same day service, request must be made before 12:00 noon. Request made after 12:00 noon will be completed the next business day.
FEES, DEPOSITS, & REQUIRED INFORMATION
- Deposits are required for each account
- Deposits are paid upfront at time of scheduling the service
- All remaining deposits will be applied toward the final billing statement
- All remaining credit balances shall be refunded to the customer by mail in the form of a check.
Please allow 7-10 business days after final billing to process the refund.
RETURNED CHECKS
Whenever a check is returned or an Automatic Withdrawal (ACH) is rejected by the Bank, the customer is first notified by email and the account is rebilled for the amount returned. In addition, an insufficient funds fee will be charged to the account in the amount of $35.
DISCONNECT FOR NON-PAYMENT
Once an account is past due, a disconnect notice is mailed or emailed. Failure to pay any past due balance by the stated due date can result in late charges and termination of service.
In order to restore service once it has been terminated, you must:
- Pay the full past due balance + a $30 reconnect fee.
A payment made with a non-sufficient funds check or ACH will result in the disconnection of service for nonpayment without additional notice.
Please Note: Service will be reconnected no later than 4 pm the same business day full payment is received.
*For a complete list of all fees please refer to the Bridgenet Communications Terms and Conditions of the Agreement.