CUSTOMER SUPPORT

You can access your Online Account by following the instruction located here.

A WAP is a hardware device that permits a Wi-Fi device to connect to a wired network.

If most of your online activity is text-based (for example emailing or reading webpages), you can probably get away with a smaller plan. The more your online activity involves looking at “rich media” – such as streaming TV shows and movies – the larger an internet plan you’ll need. If you’re unsure about your usage, Bridgenet Communications can help you figure out which download speed will best support your habits with downloading music, movies and browsing.

We have several options for our customers to stay informed with their Internet service and receive notifications on system upgrades, routine plant maintenance or an outage.

• Receiving TEXT alerts on your mobile device is the quickest and most convenient way to receive notifications. To sign up with our Text Alert system, call 352-873-4817, option 1.
• Don’t forget to like us on Facebook and review our posts.
• Follow us on Twitter @BridgenetComm
• Contact Technical Support, call 352-873-4817, option 3.

Our telephone plans include unlimited local and regional calling throughout the United States and Canada.

Yes, Bridgenet Communications can offer customers service while maintaining their current telephone numbers – no need to remember a new number.

Bridgenet Communications offers low per-minute rates to over 250 countries and 55 international cities. City-specific pricing is available for even more savings.

Bridgenet is happy to offer the convenience of automatic payment. To keep our monthly rates low, beginning 09/01/20 there will be a flat rate processing fee associated with every credit card payment, including those on auto-pay.

For phone or in-person payments, the credit card processing fee is $3.00 per transaction. For payments made through your account dashboard, there is a $1.50 processing fee.

To avoid a processing fee, you may sign up for ACH using a voided check. Please download and return this form to the store with a blank, voided check. Keep in mind, ACH payments will be applied to the billing cycle that follows after the forms are received.

The home run line is a coaxial cable that runs from the house box on the exterior wall of the home, into the attic/crawlspace, and then drops down into the communication panel where it can be connected to our installed equipment.

Open your internet browser (Google Chrome, Firefox, Internet Explorer or Edge, ETC.) and navigate to speedtest.net

Once the page loads click on the GO button in the center of the screen and the test will begin. The test will provide you with your ping, download, and upload speeds. 

It is important to note that because your internet connection is shared by all the devices in your home, such as cell phones, tablets, smart home devices, and so on – those additional devices on your network could be saturating your internet connection, which results in your speed slowing down. Other factors affecting your internet speed may be the method of your connection, and the hours and quantity of your usage.  To receive the most accurate speed test result, it is advised to test directly from the modem. To do so, connect an ethernet cable between your modem’s ethernet port and the same port on a laptop or other ethernet compatible device. Next, verify your device is not on your wireless network and run the speedtest.net service listed above.